Refund policy
International returns and customs formalities
For a return from the United Kingdom, the United States, Switzerland or any other destination requiring customs formalities, contact shop@noyoco.pro before shipping for the appropriate documents and instructions. Declare the parcel as returned goods, with your order reference and the documents requested by the carrier. Do not declare it as a gift.
Any customs duties, import taxes and clearance fees due when your order arrives are your responsibility, unless expressly included or collected at checkout. NOYOCO does not cover these charges.
If you return your order, any request to reclaim duties or taxes paid directly to the authorities or carrier must be made to the organisation that collected them, under its rules. Our team can provide the available order and return documents. This does not affect your statutory rights or NOYOCO’s legal obligations, including in the event of an error on our part.
How to return an item
To help avoid unnecessary returns, please consult our size guide before ordering. If you are unsure, our team can help you choose.
How it works
- Register your return: all returns must be registered on our dedicated portal at noyoco.pro/a/return, also accessible through the Returns link at the bottom of the website.
- Find your order and select the items you wish to return.
- Choose a refund of 100% of the amount, store credit of 105% for a future purchase, or an exchange for another product.
Return shipping costs
Returns are free for orders in Europe, excluding Switzerland and the United Kingdom. If your order is eligible, a prepaid return label will be provided.
For other destinations, return shipping is paid by the customer. Include your order number on the parcel and send it to:
Noyoco chez LogNC
17 rue du Noyer à la Malice
95170 Louvres
France
Please email us your tracking number after dispatch so that we can follow your return.
Processing your return
A return label is provided if your order is eligible. Once the parcel is received by our logistics team, your refund, store credit or new order is processed automatically. You will receive email notifications.
